Return Policy

Effective Date: [Insert Date]

At Mane & Wigs, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below.

1. Returns

1.1 Eligibility for Returns To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, altered, or damaged are not eligible for return.

1.2 Return Period You have [insert number] days from the date of purchase to initiate a return. If [insert number] days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Return Process

2.1 Initiate a Return To initiate a return, please contact our customer service team at [your contact email] with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.

2.2 Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

3.1 Inspection and Approval Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within [insert number] days.

3.2 Partial Refunds Partial refunds may be granted for:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than [insert number] days after delivery.

4. Exchanges

4.1 Exchanging Items If you need to exchange an item for a different size or color, please contact us at [your contact email] to arrange the exchange. Exchanges are subject to product availability. If the requested item is not available, we will process a refund for your original purchase.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Health and personal care items (such as opened hair care products, wigs, and hair extensions) for hygiene reasons.

6. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be returned.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your contact email] with details and photos of the damage or defect. We will arrange for a replacement or a refund as quickly as possible.

8. Contact Us

If you have any questions about our Return Policy, please contact us at:

Mane & Wigs
Email: [your contact email]
Address: [your company address]
Phone: [your contact phone number]

We value your business and are committed to ensuring your satisfaction with our products and services.